Always seek quality ahead of quantity in 2012

An earlier conversation urging a preference for quality ahead of quantity probably aroused puzzlement among some.

The drive for quality in modern businesses is overt and almost without fail rewarded monetarily or in a way that enhances the self-esteem of an individual or a group of people.
Business today sees quality and the subsequent recognition and reward for its achievement largely through the prism of customer satisfaction.
That satisfaction, according to the hierarchy of most businesses, certainly the successful ones, is unquestionably about increased sales; about the growth of the company and so more throughput.
Contemporary economics lives within a language code that is confusing to the un-initiated, even to many who speak the language, but stripped of its bewildering fineries, the more throughput a company has, the better the end result, assuming its governance is in order.
In this instance, quality is simply about ensuring the maintenance of an ever increasing throughput, which in a world without restraints is honourable and so worthy of our applause.
However, our world is in reality quite different from the seemingly infinite world in which our ideas of growth and business were conceived.
Beyond the remote original thinker, whose sanity was questioned as was their allegiance to God or the gods, the piecing together, since the Industrial Revolution, of the mercantile world happened largely in ignorance that nature was calling the shots and not, as it was then believed, and still is by many, some mythical supernatural being.
Quality in its modern meaning is about whether your new washing machine lasts two or twenty years or whether or not your car will perform as intended for its expected ten years.
Quality time also means spending an uninterrupted hours with your kids, rather than being divided between them and some portable electronic device or simply being distracted by thoughts that you should really have your shoulder to the wheel and not “wasting” time with your family.
The idea of quality has been so distorted that its real meaning has been disenfranchised and the essence of it being hijacked by our modern industrial world to ensure riches and comfort for a few and servitude for everyone else.
Quality, in its deepest sense and if we are to unravel its mysteries, demands a whole societal re-focus that puts the wellbeing and contentment of people clearly ahead of the manufacture and consumption of “stuff”.
Work is clearly essential to our wellbeing, but it needs to be work about survival and not work building and making stuff that simply depletes the world’s resources and has little to do with, if anything, enriching personal psychological value.
Quality is something that takes time, it is personal and its achievement is hugely satisfying.

A likeable bloke in a difficult scenario

I like Barack Obama.

Barack Obama

He appears, and I say “appears” as I have never meet him and so depend upon media images to form my view, to be a genuinely pleasant bloke with life-affirming values.
However, and as with everything there always seems to be a “however”, he is ensnared in an unsettling political structure deemed democracy, but is really something quite different.
Should the fellow, described as “the most powerful man in the world”, be allowed to implement, unfettered, his ideas then America would unquestionably be a better place.
Sadly, because of the political intrigue in which he is enmeshed and the irrational fanatical-like beliefs and the neo-liberal forces he confronts, his political survival is at best, tenuous.
Whatever he may or may not be, the US president is heavily influenced, some say “controlled”, by the military/industrial complex that revolves around short-termism that give precedence to corporate profit ahead of the broader welfare of the people.
Australia has long supped at the US dinner table, or more correctly scrounged the scraps, and always been in bed with them, but now the electric blanket has been cranked up another notch.
A US military base will soon be a feature of the northern Australian landscape further implicating Australia in America’s hegemonic plans, something about which we should be remarkably cautious considering their successes, read failures, in the past century.
Americans generally, but not specifically, have an arrogance about their way of life and are so sensitive about it, that they undertake in other countries a style of social engineering that many see as simply a military invasion.
They are legendary for claiming their actions as self-defence and within that, helping build democracy.
Comforted by such self-congratulatory thoughts, they killed thousands in Vietnam, mostly children, women and peasant farmers, and despite some of the heaviest bombing the world has ever seen, the Americans, and of course us, were chased out of the country by a rag-tag army – democracy, of a type, had won the day.
Conscious that America has been involved in historical events, historical means “to this day”, that if perpetrated by others, they would be considered war crimes, we need to be cautious about aligning ourselves with such a questionable friend.
America should look to its own troubles before turning its attentions to the world’s dilemmas.
Considering the hierarchy of those matters on which a nation’s wellbeing is measured, America has much social engineering to do at home to help the legions of their own who are falling through the cracks in its societal structures.
American life may look glamorous, but reality is different with millions struggling to maintain even the rudiments of life.
Obama is a nice bloke, but rather than accommodating America’s imperialistic ambitions, we should suggest he invest his time, money and effort at home.

Considering the past, building the future

Seemingly unproductive discussions about the latest Murray Darling Basin plan cause reflection upon Malcolm Turnbull’s first speech to the Australian parliament eleven years ago.

Richard Heinberg has written about the end
of growth, to which the modern world
 is addicted.

The then newly elected member for the New South Wales seat of Wentworth said: “I am proud to be a part of a government which has led the way in better management of our water resources”.
Honourable thoughts and intent, but after a more than a decade of talk, we are still talking and while that outcome is not personally Turnbull’s responsibility, it is about the tolerance, fairness, justice and frustrating procrastination attributable to democracy.
Being in the shadows of the recent failure of climate talks at Durban, what Turnbull said in that maiden speech seemed prescient; “We must assume on the basis of current science that our world is getting warmer and our country, at least, drier”.
The Sydney based politician, however, is obviously an agent of economic growth, a fact clearly illustrated by his private successful business interests, when, among other things, he said in 2004: “Nothing increase choice or widens the horizons of families more than a strong economy”.

Richard Heinberg's latest
book, The End of Growth.

That was more than a decade ago and economic growth is still today the mandate of governments around the world and is simply the extension of a paradigm that prompts quantitative decisions; decisions that determines success or failure in our contemporary business world.
However, the idea that growth will reveal a future rich in happiness and material goods is dead.
One who is unafraid to talk about the end of growth, having in fact written a book with that title, is American author, journalist and educator, Richard Heinberg.
Writing in his latest newsletter, Heinberg said, after explaining the economic contractions the world faces because of energy depletion: “There is light at the end of the tunnel. If we focus on improving quality of life rather than boosting quantity of consumption, we could be happier even as our economy downsizes to fit nature’s limits”.
Standing at the eve of a New Year, the least we could do is seriously consider how we equate the exhaustion of the world’s resources with the idea of ever expanding growth, and in doing that it would quickly become obvious that the tumour-like growth driven optimism of most is sadly misplaced.
The downsizing Heinberg points to is inevitable, but the decision to favour quality ahead of quantity is a choice.
Modern business parlance is about quality, but that push for excellence is primarily about ensuring the achievement of goals aligned with quantity, or in simple terms, growth.
Future happiness and contentment hinges on us having the integrity to ensure that in everything we do in 2012, quality should precede quantity.

Enlightened humanism is about peace and good will

Careering toward Christmas we encounter, almost every day, adages urging us to behave for the betterment of others or in some other uplifting sense for the good of all.

One adage argues that we seek “peace on earth and good will toward men”.
Such intent is honourable and might have some cumulative impact if said often enough, but it is fleeting and unlikely to have any lasting impact.


Enlightened humanism will
bring peace and good
will, and enhance democracy.

That wish has theistic roots, but in its secular sense does not apply to any “ism” and so being free of any ideological constraints, it is a plea we should take up with enthusiasm.
Sadly, such enthusiasm has been lacking, although some argue we are in the midst of a “long-peace”, a claim supported by unquestionable statistics.
Civilization, the idea that life has an intrinsic value and that existence is enhanced when we bond with and support each other as opposed to exploitation, is edging forward to become deeper, broader and stronger.
The de-civilizing events of life are becoming rarer, although the 24-hour news cycle that encircles the globe would have us believe otherwise.
Not many decades ago a quarrel in some remote place that cost 100 lives went unnoticed, but today it is in our newspapers and frequently leads television news, not to mention references on many internet websites.
Although the barrage of deathly news sometimes seems overwhelming, in an historical and statistical sense it is measurably significantly less than what humans once endured.
The peace that you and I now take for granted, was once absent from the daily lives of all and the idea of “peace and good will” was an urgent need that challenged the norm in which most anyone, anytime, could be assaulted, robbed, murdered, declared a witch or had their personality assassinated by the application and implications of some perverse superstition.
Christmas is the high point of a superstition we can live without, but within it are the seeds of “peace on earth and good will toward men”, but whether or not we have the skill to divorce myth from reality is, considering humanity’s history, a seemingly insurmountable challenge.
However, we should not be disheartened for happily saddled with enlightened humanism there are many who value peace and the profit it brings to all people ahead of the pointless costs of conflict.
The arrival of circumstances and conditions about which we know little, such as burgeoning populations, energy scarcity, a dysfunctional economy and changes to our climate, will test adherence to principles allowing continuation of the present “long-peace” or, the collapse of morals prompting an incomprehensible collision of humans.
In the name of “peace on earth and good will toward men”, I long for the former.

Malcolm Turnbull's appeal goes beyond politics

Malcolm Turnbull is of the wrong political stripe, but I would vote for him.

That, however, is unlikely for I live in Shepparton and he represents the central Sydney-based seat of Wentworth, and for now, as he has indicated his intent to retire.

Malcolm Turnbull

The 56-year-old former investment banker, and journalist, is a considered and articulate man who values reason more than emotion and has that mysterious panache that frequently attaches itself to leaders.
Turnbull became the leader of the national Liberal Party late in 2008 and just over a year later was defeated by Tony Abbott, who continues in that role – although unaware of the accompanying political intrigue, that change in Liberal leadership makes me wonder about what value the Liberals put on reason and intelligence?
A recent free public lecture given by Mr Turnbull at the University of Melbourne attracted about 250 people, many, no doubt, who would have been students of politics, social dynamics and, of course, those interested in the broader machinations of society.
The present Shadow Minister for Communications spoke for about 40 minutes and although the hour-long session was meant to end at 7:30pm, Mr Turnbull was still answering questions at nearly eight o’clock.
The recently retired head of the university’s Centre for Advanced Journalism, Michael Gwenda, closed the conversation and in thanking Mr Turnbull asked for a show of thanks, igniting applause louder than heard at most similar events.
It was Mr Turnbull’s belief in the seriousness of human induced climate change that led to the end of his Liberal Party leadership, despite the fact that many of fellow party members vouched their support.
Listening to Mr Turnbull speak affirmed, in reverse, the Socrates observation that "the unexamined life is not worth living" for he allows nothing by until he has considered and examined the detail.
Interestingly, I do not stand alone in my admiration of Mr Turnbull for beyond most of those who heard the recent lecture - “Politics, Journalism and the 24/7 News Cycle” – there was a visiting professor who had played a senior role in American public life and spoke a few weeks earlier said: “American politics needs someone like Malcolm Turnbull”.
Australians have had their chance to luxuriate in Mr Turnbull’s intelligence, but generally abused that opportunity and rather than have him lead the Liberal Party, and then, hopefully, the country, they have opted for a regression into what he calls “the game” of politics, rather than the examination of and substance of what it is that makes democracy work and the subsequent implications of benefits for all.
Democracy demands many things, among them good journalism, but beyond that it also critically needs thoughtful and visionary fellows such as Malcolm Turnbull.

"Thud" in my driveway; a thud that echoes around the world

A heavy monthly thud in my driveway is a reminder of the continuing dilemma of consumerism.

Thud! - "the (melbourne)
 magazine" is in my driveway.

The heavy thud alerts me that the Melbourne Age has arrived complete with its wonderful, but strangely contradictory, publication, “the (melbourne) magazine”.
The full colour, glossy magazine of nearly 100 pages obviously targets a market that is beyond my budget and although I thoroughly enjoy The Age, it unsettles me that my subscription to the paper allows the inclusion of a product clearly directed at the “big end of town”.
Confusingly, I really like the magazine in probably what is a reflection of an inability to truly understand, and personally deal with the differences between “want” and “need” – a dilemma that is ingrained and considered generally, an impasse that has seen world’s nations scurry to South Africa’s Durban for 12 days of climate talks.
I’m unaware of the magazine’s profitability, or otherwise, but its advertising content of frequent full-page or double-page spreads, suggest that those with something to sell see it as a worthwhile vehicle to promote their goods.

Fairfax chief executive
 and managing director,
 Greg Hywood.

The magazine features some worthwhile journalistic stories and alerts readers of many fascinating events happening in and around Victoria’s capital, but in an era in which blatant consumerism is directly linked to climate change, those one hundred or so glossy pages are inherently offensive.
Therein lies the quandary as while the magazine itself is wonderful, the products marketed within it appear wonderful and its intent appears, in a modern historical sense, without question, but it endorses and encourages a way of life our world can no longer support.
Publishers of the magazine, Fairfax Media Publications is, according to its chief executive and managing director, Greg Hywood, investing heavily in digital publication so in time the rather heavy consumptive material costs of the magazine may vanish.
However, what will not by implication go away will be society’s demand for goods that are poorly positioned to help us find out way to a society in which we live in a “five-minute world”; that meaning that most of our daily needs, from work to shopping and leisure and from various services to schooling are all within a five minute five minute bike ride or walk.
Public transport is integral to the five-minute world, but the idea of train, buses and trams seems somewhat remote from the idea behind the magazine, except for their novelty value.
The reality that is climate change floats in like a feather, with the changes to the ambience of our world being almost imperceptible, but if we live with the enthusiasm encouraged by “the (melbourne) magazine” the certain changes will arrive with a thud, a thud that will echo around the world.

The contradictions and clashes between beliefs and reality

Beliefs and reality are often estranged.
Most believe the world is a violent place, and of course they are correct, but if considered historically, they are simply perpetuating a myth.

Dr Rodney Tolley

Traders invariably believe that customers need parking close to their stores as the resultant success of their businesses is linked, inextricably to the convenience of arrival by car.
That is quite wrong as surveys throughout the world, including some by traders themselves, have illustrated that customers seek a host of things, among them safety and the ability to easily access the store on foot, but have parking near the bottom of their hierarchy of needs.
Those two matters, it should be noted, are just two of many discrepancies between beliefs and reality.
Steven Pinker explored the changing realities about violence in his latest book, “The Better Angels of Our Nature: The Decline of Violence in History and Its Causes”.
Pinker acknowledged that our world is a violent place with our sensitivities sharpened by the 24-hour news service that presently encircles the globe alerting us to every violent act, no matter how small, big or obscure.


Steven Pinker

However, comparatively few people today have to live looking behind, Pinker pointed out, in the fear that they will be murdered, assaulted, tortured, raped or abducted.
The belief is that people face all those dilemmas, but the reality is that we are in the midst of a peaceful epoch and violence in its absolute sense is something of a rarity.
Car parking is another troublesome myth, different obviously, but equally ill-founded.
Speaking recently in Melbourne the chair of the global movement, Walk 21, Dr Rodney Tolley, said traders unquestionable believed car parking was what had the biggest influence on their businesses, when quite clearly it was other things, among them their easy accessibility by pedestrians.
Dr Tolley was talking to a relatively benign audience of mostly planners and those interested in urban design and argued that most business owners didn’t truly understand what it was that customers really wanted.
He said that the walkability of towns and cities, and within that easy access to shops, was now “core business” and needed to be treated seriously by all in the community.
Dr Tolley was not simple theorizing as he was able to produce hard numbers illustrating how businesses had sharply improved once pedestrian access to them and the walkability of the general area had been enhanced.
Life, it seems, is not exactly what we believe; we live in haze of myths, of ill-informed fantasies and are surrounded by judgements that are demonstrably inaccurate and yet in the name of emotional comfort, arrogance, ignorance and pride we to persevere with beliefs that have humanity teetering on the edge of the chasm.